Privacy Policy

Ashburn Image (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect the following information when you interact with us:

• Personal details such as your name, email address, phone number, and date of birth (if required for treatments).
• Health and medical information relevant to treatment suitability and safety.
• Payment details when you book or purchase services.
• Website usage data, such as cookies and analytics, to improve your browsing experience.

2. How We Use Your Information

We use your information to:

• Process bookings and deliver treatments safely.
• Communicate appointment reminders, confirmations, and updates.
• Manage payments, deposits, and invoices.
• Provide aftercare guidance and respond to enquiries.
• Improve our services, website, and marketing communications.

3. Sharing Your Information

We do not sell or rent your information. We may share your data only with:

• Payment processors to complete secure transactions.
• IT and system providers who support our website and booking systems.
• Professional advisers or insurers, if legally required.

4. Data Retention

• We retain client treatment records in line with UK health and insurance regulations (usually 7 years).
• Contact and booking details are retained as long as necessary to provide services or comply with legal obligations.

5. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data where legally possible.
• Withdraw consent to marketing communications at any time.

6. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience and track website performance. You can manage cookies through your browser settings.

7. Security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is used, please contact us via our website’s Contact Page.

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